Frequently Asked Questions
Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
Last updated: October 2023
1. General questions
What is AQUASIV?
AQUASIV is a company dedicated to providing innovative water filter solutions for clean and safe drinking water. Our modular water filtration system is designed for a wide range of applications, from outdoor adventures to disaster relief.
How does AQUASIV contribute to clean water access?
AQUASIV is committed to a "Clean Water for All" initiative. For every AQUASIV kit sold, we donate a water filter to a family in the developing world. Your purchase supports this cause.
What sets AQUASIV apart from other water filters?
AQUASIV's modular system combines hollow fiber membrane (HFM) filters and granulated activated carbon (GAC) filters for versatile and effective water filtration. Our system offers higher flow rates and adaptability for various water sources.
2. product questions
Which AQUASIV kit is right for me?
We offer a range of kits suitable for different needs, from hiking and camping to international travel. Explore our product descriptions to find the best fit for your requirements.
Products
How do I maintain my AQUASIV filter?
Proper maintenance is crucial for filter longevity. Our HFM filters can be backwashed to remove sediment, and GAC filters should be replaced regularly. Instructions are provided with each kit.
Can AQUASIV filters be used in emergencies and disaster relief?
Yes, our filters are designed for emergency and disaster situations. Their adaptability and ease of use make them ideal for providing clean water when it's needed most.
3. Safety and Quality
Are AQUASIV products safe to use for drinking water?
Yes, AQUASIV filters are rigorously tested and designed to remove biological contaminants, chemicals, and heavy metals. They are safe and effective for purifying drinking water.
What quality controls are in place for AQUASIV products?
AQUASIV follows strict quality control measures to ensure every unit is tested and ready for dependable service. We have a one-year limited manufacturer's warranty to guarantee customer satisfaction.
Is AQUASIV technology eco-friendly?
AQUASIV's commitment to clean water extends to protecting the environment. Our filters are designed for thousands of gallons of use, reducing the need for disposable plastic bottles.
4. Shipping Questions
How long does shipping take?
Shipping times can vary based on your location. We aim to process orders within 1-2 business days. Once shipped, delivery times may range from a few days to a couple of weeks, depending on your shipping method and destination.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing support@aquasiv.com or by calling our toll-free number at ......
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at support@aquasiv.com